Plaid is governed by the B.C. Personal Information Protection Act regarding the collection, use and handling of personal information. This Act sets out how British Columbia (Canada) businesses and not-for-profit organizations may collect, use and disclose personal information. Plaid also has adopted privacy principles based on the federal statute, the Personal Information Protection and Electronic Documents Act.
By using Plaid’s products, services or website or participating in Plaid’s surveys or research, you agree to the collection and use of your personal information by Plaid. Please take the time to read this document to learn more about our information practices, including the type of information we gather, how and for what purposes such information is used, to whom the information is disclosed, how it is safeguarded and how you can access your personal information in our possession.
Plaid’s website may be connected by "hyperlinks" to other websites. Plaid is not responsible in any way for the privacy practices on other websites and suggests that you review the privacy policies on those linked websites before using them.
“Personal information” means any information pertaining to an identifiable individual. This may include an individual’s name in combination with the individual’s address; date of birth; e-mail address; gender; government issued identification number; account number; and credit card number. This may also include any information from which a person can be identified directly, or indirectly, in particular by reference to an identification number or to one or more factors specific to their physical, physiological, mental, economic, cultural or social identity. Personal information also includes information about when our clients use their mobile device to access and use our website and online products and information about our client’s location, whether collected through the location services function on the client’s smart phone or otherwise. To the extent permitted by law, personal information does not include the name, title, business address or office telephone number of an employee of an organization, or the name, address, telephone number or other information of a person that is publicly available (e.g., such as the information that is available in a public telephone directory).
Plaid collects, organizes, analyses and reports on information, including personal information, for the following purposes:
(collectively referred to herein as “research”).
This section only applies to personal information that was collected from your participation in Plaid’s research. For the purposes of this section only, clients participating in research will be referred to as “respondents” or “you”. For certainty, “client” shall continue to have the same meaning.
In other instances Plaid’s research is conducted with the express intention of providing a client with the respondent’s personal information. In such instances Plaid will expressly identify this intention (for example at the beginning of a survey). Your consent to the disclosure of your personal information to Plaid’s clients or other third parties may be express or may be implied by your continued participation in Plaid’s research.
We may collect, use or disclose personal information without a client’s knowledge or consent in the following limited circumstances:
While the personal information we collect may come directly from you, it may also be provided by third parties.
By utilizing Plaid’s services, you agree that Plaid may share personal information with its affiliates and with third parties acting on its behalf or at its direction for purposes relating to Plaid operations, maintenance, administration, improvement and client oversight. Plaid does not disclose or sell your personal information to third parties for marketing purposes.
Without limiting the foregoing, by utilizing the products or services of Plaid, you agree that Plaid may disclose your personal information to:
There is no guarantee that personal information and transactions on a website or on the Internet will be maintained confidential and secure. The use of Plaid’s website, products and services, and their content, and participation in Plaid’s research, is at your own risk and Plaid assumes no liability pertaining to your use of the Internet or the receipt, storage, transmission or other use of your personal information transmitted via the Internet.
Upon request, you may access certain personal information collected by Plaid that Plaid maintains at the time of your request. Plaid will provide reasonable and practical access to your personal information in accordance with any applicable laws. Details of how to contact us are set out below. There may be instances where Plaid cannot provide you access to your personal information, for certain reasons, including, but not limited to, it has been destroyed or deleted after expiry of applicable retention periods, it contains personal information of other persons, or it contains commercially sensitive or proprietary information owned by us. If we are unable to provide you access, we will explain why and document that for our records. A minimal fee may be charged for providing access to personal information. Where a fee may apply, we will inform you of the cost and request further direction from you on whether or not we should proceed with the request.
We rely on you to keep us informed of any changes in your contact information or personal information, such as a change of address, telephone number, or any other circumstances. Please contact one of our customer service representatives or our Privacy Officer, to verify or amend the information we have about you. When reasonable and commercially practicable, Plaid, upon notice, will correct any inaccuracies in your personal information.
Use of Internet Protocol (IP) Addresses: An IP address is a unique number that is automatically assigned to your computer, smart-phone or other device whenever you are surfing the Internet so that your computer, smart-phone or device can be identified by the main computers, known as Web servers that serve webpages. This allows us to identify and gather general information about your use of Plaid’s products and services.
Plaid’s website, products or services, may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by the webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. This simplifies the process of recording your personal information, such as contact information and so on. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Plaid’s website, products or services or fully participate in Plaid’s research.
Questions and complaints regarding Plaid’s handling of personal information should be directed to [email protected].